Privacy Policy‘ is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Payment Card Industry Data Security Standard (PCI DSS).

When you place an order with us, we will collect information about you that we require processing your order. That information will only be shared with the service providers that are involved in the fulfilment of your order. (See Our Service Providers below.)

The information we hold may include:

  • Name
  • Invoice Address
  • Delivery Address
  • Phone number
  • Email address

This information will be held in accordance with our Security Policy.

As per PCI DSS regulations, we will never hold your credit or debit card information.

You have a right to ask for a copy of the information that we hold about you and we are happy to provide this information to you.

We use cookies on our website to track your interaction with our site. This enables us to make improvements to our site and service.

With the exception of our service providers (see Our Service Providers below) your data will not be released to third parties unless there is a legal obligation for us to do so.

Our Service Providers

In order to fulfill your order your information may be shared with the following service providers:

  • Our courier – your name address and contact details will be passed to our courier.
  • Our payment processor – your name, address, phone number, email address and credit/debit card details will be passed securely to our payment processor so that your payment can be taken.
  • Trust Pilot, our independent internet retailer review service – your name, invoice address, delivery address, phone number and email address will be passed to Trust Pilot who will email you after completion of your order and invite you to leave feedback about our website and our service. You are not obliged to participate and if you choose not to, Trust Pilot will delete your data from their system after 30 days. Trust Pilot does not have the authority to use the data for any other purposes and will not pass it to any third parties unless there is a legal requirement for them to do so.
  • Our suppliers – we occasionally arrange for items that you order to be shipped directly from our suppliers. This is to enable us to fulfill your order more quickly. In the event that your order is shipped directly by our supplier your name and address will be passed to them so that they can arrange delivery of your order.

In the event that ‘Go Radio Controlled‘ is sold or integrated with another business your details may be transferred to the new owners of the business. The transfer of this data will be subject to the continuation of the above Privacy Policy.

If you are unsure of any aspect of our Privacy Policy, please give us a call or send us an email and we will gladly provide clarification.

Privacy Policy Revision 2.0 22/03/2016